Answers about RiseGroupFX
Direct answers about the service, account control, risk, subscriptions and evidence.
Is RiseGroupFX a broker?
No. RiseGroupFX is software for connecting broker accounts and executing published trading models. Your broker holds your trading capital; a RiseGroupFX subscription pays for access to the software service.
Do I receive an EX4 or EX5 file?
The current service does not deliver a standalone compiled Expert Advisor. You select and run available models from the RiseGroupFX dashboard.
Which platforms are supported?
MetaTrader 4, MetaTrader 5 and cTrader. Connection methods and instrument availability differ by platform and broker. Test the exact account and symbol before enabling execution.
How does the cTrader connection work?
cTrader accounts connect through the official OAuth and Open API workflow. Review the permissions you approve and connect only accounts you are authorised to operate.
How is position risk calculated?
The calculation uses the selected risk, account balance, stop-loss distance and instrument specifications. Broker minimum volume, volume steps and execution costs matter. Gaps and slippage can make actual losses exceed the estimate.
Is the trial available on a live account?
The seven-day trial is limited to one demo account with all available models. Paid plans support live accounts subject to their account and model limits.
Are returns or prop-evaluation passes guaranteed?
No. Automation does not remove market or operational risk. A prop firm must permit the strategy and execution method, and its current rules still apply.
Does stopping a model close its positions?
Do not assume so. Stopping entries and closing existing positions are different operations. Review the model's behaviour and the account's open positions in the dashboard.
How can I verify performance?
Read the model passport and testing assumptions, then inspect any published Myfxbook or MQL5 profile. Separate historical simulation, Demo and Live records. An unpublished profile is not independent verification.
Where can I get help?
Use support tickets for account, connection and payment issues. White Label and VIP requirements can be sent through the business-request form. Never include broker passwords or private API keys in a public message.