Refund policy
How the demo trial, subscription activation and payment-related support requests are handled.
Try the service before purchasing
The trial is provided on one demo account so that you can check compatibility and the product experience before purchasing a subscription.
Payment and activation issues
Report an incorrect payment, failed activation or technical issue through a support ticket with the payment reference. Requests are reviewed against activation and service-usage records.
Costs outside the subscription
Trading losses, broker fees, crypto-network fees, conversion differences and strategy results are not part of the subscription charge and are not reimbursed by RiseGroupFX.
Before an annual purchase
Use the trial or a shorter subscription to assess the service. An annual purchase fixes the price of that purchased period. Applicable final refund conditions must be displayed at checkout for the chosen payment method. This operational policy requires legal review.